Shopping Information
How do I place an order on Poeteco?
Browse our products, select your preferred size or variant, and click "Add to Cart". Proceed to checkout, enter your shipping details, and complete payment through our secure payment gateway. You will receive an order confirmation via email or SMS.
Do I need to create an account to order?
No, you can place an order as a guest. However, creating an account allows you to track orders, save addresses, and receive exclusive offers.
How can I track my order?
Once your order is shipped, you will receive tracking details via email or SMS. You can use the tracking number to check the delivery status.
Can I modify my order after placing it?
Order modifications are possible only before dispatch. Please contact customer support immediately after placing your order.
Payment Information
What payment methods do you accept?
We accept Debit Cards, Credit Cards, UPI, Net Banking, Wallets, and Cash on Delivery (COD) where available.
Is online payment secure?
Yes. All payments are processed through trusted and secure third-party payment gateways. Poeteco does not store your card details.
Why was my payment declined?
Payment may fail due to insufficient balance, incorrect details, or bank restrictions. Please check with your bank or try another payment method.
Do you offer Cash on Delivery (COD)?
Yes, COD is available in selected locations. Additional charges may apply depending on your area.
Returns, Exchanges & Cancellations
What is your return policy?
Products can be returned within 7 days of delivery if unused and in original packaging with tags intact.
How do I request an exchange?
You can request an exchange within 7 days of delivery for size or product replacement, subject to stock availability.
When will I receive my refund?
Refunds are processed within 7–10 business days after the returned item has been inspected and approved.
Can I cancel my order?
Orders can be cancelled before dispatch. Once shipped, cancellation is not possible, but you may initiate a return after delivery.